At Kitchen Appliances, we prioritize customer satisfaction and strive to offer a smooth and hassle-free return and exchange process. Please review our policy below:

1. Eligibility for Return and Exchange

  • Timeframe: Customers may return or exchange products within 7 days from the date of receipt.
  • Condition: Products must be unused, in their original condition, and include all original packaging, accessories, and manuals.
  • Proof of Purchase: A valid purchase receipt or invoice must be presented for any return or exchange request.

2. Non-Returnable Items

  • Products that have been used, damaged by the customer, or are not in their original condition.
  • Items that are marked as non-returnable or final sale at the time of purchase.
  • Perishable goods, custom-made items, and products that have been assembled or installed.

3. Return and Exchange Process

  • Inspection: Upon receiving your return request, our team will inspect the product to ensure it meets the return criteria.
  • Approval: If the product is approved for return, we will process the exchange or refund within 5-7 business days.
  • Shipping Costs: Return shipping costs will be covered by the customer unless the product is defective or incorrect.

4. Defective or Incorrect Products

  • If you receive a defective or incorrect product, please contact our customer service within 48 hours of receiving your order.
  • We will arrange for a replacement or issue a full refund, including return shipping costs.

5. Refunds

  • Refund Method: Refunds will be processed using the original payment method within 5-7 business days after the return is approved.
  • Partial Refunds: In some cases, only partial refunds may be granted if the product shows signs of use or missing parts.

6. Exchanges

  • If you wish to exchange a product for a different item, please contact our customer service team to assist with the process.
  • Exchanges are subject to product availability and may require additional payment or refund depending on the price difference.

7. How to Initiate a Return or Exchange

  • Contact our customer service team via phone, email, or live chat to initiate the return or exchange process.
  • Provide your order number, the reason for return, and any relevant photos if the product is defective or incorrect.

We are committed to making your shopping experience as enjoyable as possible. If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact us.