Welcome to our Kitchen Appliances website. Below are the detailed sales policies to ensure the best benefits for our customers:

1. Warranty Policy

• All products come with an official warranty from 12 to 24 months, depending on the product.
• Warranty services are provided at authorized service centers of the manufacturer.
• Customers are required to keep the purchase receipt and warranty card to ensure their rights.

2. Return and Exchange Policy

• Customers can return or exchange products within 7 days from the date of receipt if the product has a manufacturing defect.
• The product must be intact, unused, and include all accessories, packaging, and manuals.
• We do not accept returns or exchanges for products that have been used or damaged by the customer.

3. Shipping Policy

• We offer free nationwide shipping for orders over 1 million VND.
• Delivery time is from 2-5 business days, depending on the shipping address.
• For urgent delivery, customers can contact us directly for assistance.

4. Payment Policy

• We accept multiple payment methods: cash on delivery, bank transfer, and credit card payment.
• All transactions are secured through modern security systems.

5. Promotions Policy

• Promotional programs will be regularly updated on the website. Please follow closely to not miss out on great deals.
• Promotional products may come with specific conditions; please read the information carefully before purchasing.

6. Customer Support

• Our customer support team is ready to answer any questions related to products, orders, and services.
• You can contact us via hotline, email, or direct chat on the website for the fastest support.

We are committed to providing you with quality products and the best service. Thank you for trusting and choosing our products.